
The legal bit
Returns & Refunds – Essener Equipment Co Ltd We take pride in supplying quality equipment that works as hard as you do. But if something’s not quite right, we’ll make it right. Returns Made Simple If you’ve received an item that’s faulty, damaged, or not what you ordered, just let us know within 30 days of delivery. We’ll sort it. To be eligible for a return: - The item must be unused and in its original packaging (unless it’s faulty) - You’ll need proof of purchase - Custom or made-to-order items can’t be returned unless faulty How to Start a Return Drop us a line at sales@essener.co.uk with your order number, a brief description of the issue, and a photo if possible. We’ll guide you from there. Refunds Once we’ve received and checked the item: - Refunds are processed within 14 days - We’ll refund to your original payment method - Delivery charges are refunded only if the item was faulty or incorrect Warranty Support Most of our products come with a 12-month manufacturer’s warranty. If something goes wrong during that time, we’ll help arrange a repair, replacement, or refund—whatever’s most appropriate.
Website Terms & Conditions Welcome to essener.co.uk. By using our website, you agree to the following terms: - Use of Site: You may browse and use this site for personal or business purposes. You must not misuse it or attempt to access it unlawfully. - Intellectual Property: All content (text, images, logos) is owned by Essener Equipment Co Ltd or our partners. Please don’t copy or reuse it without permission. - Links to Other Sites: We may link to third-party websites. We’re not responsible for their content or privacy practices. - Limitation of Liability: We do our best to keep the site accurate and up to date, but we can’t guarantee it’s error-free. We’re not liable for any loss from using the site. - Governing Law: These terms are governed by the laws of Northern Ireland.
Terms of Sale When you buy from Essener Equipment Co Ltd, here’s what you can expect: - Product Information: We aim to describe products accurately. Images are for illustration only. - Pricing & Payment: All prices include VAT (if applicable). Payment is due at checkout unless otherwise agreed. - Delivery: We’ll confirm delivery times when you order. Delays outside our control (e.g. courier issues) are not our responsibility. - Returns & Refunds: You can return faulty or incorrect items within 30 days. See our Returns Policy for full details. - Warranty: Most items come with a 12-month manufacturer’s warranty. Contact us if something goes wrong.
Privacy Policy We respect your privacy and are committed to protecting your personal data. - What We Collect: Name, contact details, order info, and website usage data. - How We Use It: To process orders, respond to enquiries, and improve our services. - Sharing: We only share data with trusted partners (e.g. couriers, payment providers) to fulfil your order. - Your Rights: You can request access, correction, or deletion of your data at any time. - Contact: Email us at sales@essener.co.uk for any privacy-related queries.
Cookie Policy We use cookies to make our website work better for you. - What Are Cookies: Small files stored on your device to remember your preferences and help us understand how you use our site. - Types We Use: - Essential cookies – for site functionality - Analytics cookies – to improve performance - Marketing cookies – only if you consent - Managing Cookies: You can accept or reject non-essential cookies via our cookie banner or browser settings.